COVID-19 Shipping Update

Good news: YES, WE ARE STILL SHIPPING ORDERS!

Everything is shipped via AusPost with Standard or Express shipping. DHL if necessary.

Not-so-good news: Shipping delays for most international orders (outside Australia) are to be expected, unfortunately.

 

~ UPDATES ~
last updated: 25 June

Australia Post is experiencing international delivery delays in all destinations due to limited airline capacity and government restrictions as a result of COVID-19. Australia Post is working with partner airlines and other postal operators to move items as quickly as possible and clear backlog.

We will not be refunding for delays, only if the parcel is deemed by AusPost as lost. Thankfully, although delayed, all of our parcels have been arriving.

Note that we temporarily do NOT ship to some countries, mostly in South & Central America, and Africa. Refer to the list below to see if we ship to your country.

 

"WHEN WILL MY ORDER ARRIVE?"

Australia
Standard shipping: 3-6 business days
Express shipping: 1-3 business days

United States
Standard shipping: 10-25 business days
Express shipping: 8-18 business days

United Kingdom
Standard shipping: 9-17 business days
Express shipping: 7-12 business days

New Zealand
Standard shipping: 6-15 business days
Express shipping: 4-10 business days

Canada
Express: 7-16 business days
Seamail: 40-60 business days

Majority of Europe
Standard shipping: 10-22 business days
Express shipping: 7-15 business days

Majority of Asia
Standard shipping: 7-14 business days
Express shipping: 4-9 business days

 

Don't see an update for your country? Find it on the official AusPost website 

(CLICK HERE)

 

COUNTRIES WE STILL SHIP TO: 

Albania
Algeria
Andorra
Angola
Antigua And Barbuda
Armenia
Aruba
Azerbaijan
Belgium
Belize
Benin
Bulgaria
Burkina Faso
Burundi
Cameroon
Canada (with SeaMail)
Cape Verde
China
Christmas Island
Cocos (Keeling) Islands
Congo
Costa Rica
Dominica
Dominican Republic
Equatorial Guinea
Eritrea
Ethiopia
Faroe Islands
France
French Guiana
Gabon
Georgia
Germany
Gibraltar
Greenland
Guadeloupe
Guatemala
Guinea
Haiti
Holy See (Vatican City State)
Honduras
Hong Kong
Iceland
Indonesia
Ireland
Italy
Kazakhstan
Kenya
Kyrgyzstan
Japan
Lesotho
Liberia
Liechtenstein
Luxembourg
Macao
Macau
Malaysia
Mali
Malta
Martinique
Mauritania
Monaco
Montenegro
Montserrat
Mozambique
Namibia
Netherlands
Netherlands Antilles
New Zealand
Nicaragua
Niger
Nigeria
Norfolk Island
Saint Kitts and Nevis
Saint Lucia
Serbia
Singapore
Slovakia
South Korea
Spain
St Vincent and The Grenadine
Sweden
Switzerland
Syrian Arab Republic
Tajikistan
Thailand
Togo
Turkmenistan
Turks And Caicos Islands
United Arab Emirates
United Kingdom
United States of America
Uzbekistan
Vietnam
Virgin Islands, British
Yemen
Zambia
Zimbabwe

CHECK OFFICIAL Australia Post WEBSITE FOR UPDATES

~Patience, patience, patience~
Unfortunately at this stage there is nothing we can do to speed up the shipping process, all we can do is kindly ask you to wait for more updates and wait for your orders with patience. One thing we can assure you is that your orders will definitely be on its way, they will just take longer than expected.

Thank you so much for your patience and understanding!
We're all in this together.
- Annie