COVID-19 Shipping Update
YES, WE ARE STILL SHIPPING ORDERS! & YES they are arriving :)
We use AusPost Standard Post and DHL Express. All of our parcels are sent with TRACKING NUMBERS, apart from AusPost Letter shipping.
Slight shipping delays for most international orders (outside Australia) are to be expected.
~ UPDATES ~
last updated: 30 October
As of 30 October we stopped offering AusPost Express Post for International orders, swapping it with DHL Express which has shown to be much more reliable, faster, and affordable. AusPost Standard Post is still an option for International orders.
We ship from Melbourne, the lockdowns and restrictions here caused a surge in online shopping, so the post offices are overloaded and your order might take an extra 2-5 days to leave Australia.
We will not be refunding for delays, only if the parcel is deemed by AusPost as lost.
Thankfully, although delayed, all of our parcels have been arriving.
Estimated Times of Arrival
Australia
AusPost Standard Post: 3-7 business days
AusPost Express Post: 1-4 business days
United States
AusPost Standard Post: 12-25 business days
DHL Express: 5-9 business days
United Kingdom
AusPost Standard Post: 10-20 business days
DHL Express: 5-9 business days
New Zealand
AusPost Standard Post: 7-15 business days
AusPost Express: 5-10 business days
Canada
AusPost Standard Post: 12-25 business days
DHL Express: 5-9 business days
Majority of Europe
AusPost Standard Post: 10-22 business days
DHL Express: 5-9 business days
Majority of Asia
AusPost Standard Post: 7-15 business days
DHL Express: 5-9 business days
Rest of the World
AusPost Standard Post: 12-25 business days
DHL Express: 5-10 business days
DHL Express COVID updates:
https://www.simplydhl.com/covid-19updates
AusPost COVID updates:
Unfortunately at this stage there is nothing we can do to speed up the shipping process, all we can do is kindly ask you to wait for more updates and wait for your orders with patience. One thing we can assure you is that your orders will definitely be on its way, they will just take longer than expected.
Thank you so much for your patience and understanding!
We're all in this together.
- Annie