Customs Policy

CUSTOMS CHARGES ON INTERNATIONAL ORDERS

All international orders are shipped Delivered Duty Unpaid (DDU) and customs charges may be levied by the destination country.

Customs charges (import duties/taxes/clearance fees) are NOT included in your order and will be payable upon delivery by the recipient.

To re-iterate all customs charges payable are the responsibility of the purchaser, not DreamyMoons.

Refused shipments due to non-payment of customs charges will not be eligible for a refund. DHL orders can not be returned to sender.

Customs authorities require by law that we state the full dollar value paid for your order and must include an invoice for customs should they require it.

We are unable to mark orders as gifts or declare a lower order value.

Customs agents have the right to release or deny release of your package and, in rare cases, they may also delay delivery.

Please check with your country’s customs service for further information.
If you are experiencing issues with the customs in your country, please contact us at hello@dreamymoons.com.au.