Shipping
ALL DreamyMoons Orders are sent via tracked shipping. You will find your tracking number in your shipping confirmation email.
You will also receive automatic email updates. If you are having any issues locating the tracking number, please email us at hello@dreamymoons.com.au and we will happily help! :)
Your order is being shipped from Sydney, Australia. Please see below for estimated delivery times.
Potential processing and shipping delays may occur due to public holidays, peak periods (seasonal sales and holiday periods) adverse weather conditions, flight availability, processing facility staff shortages and temporary closures.
Estimated delivery times should be used as a guide only and start from the day of order dispatch, not the day of order placement.
Australia
AusPost Standard Post: Interstate 3-9 business days / Same State: 2-4 business days
AusPost Express Post: Interstate 2-4 business days / Same State 2-3 business days
New Zealand
AusPost Express Post: 7-12 business days
DHL Express: 2-4 business days
United States & Canada
AusPost Standard Post: 10-18 business days
AusPost Express Post: 7-14 business days
DHL Express: 2-4 business days
Majority of Asia
AusPost Standard Post: 10-18 business days
AusPost Express Post: 8-15 business days
DHL Express: 2-4 business days
Rest of the World
AusPost Standard Post: 15-28 business days
AusPost Express Post: 12-22 business days
DHL Express: 2-4 business days
If your order is taking longer than the estimated delivery time, please double check the submitted shipping address is correct and contact your local postal service.
Finally, contact us should you require further assistance.
Please don't leave it too long, get in touch sooner rather than later. This gives us a better chance of tracking your order and lodging a subsequent investigation with our shipping carriers if required.
Please note we can no longer lodge order investigations for orders older than 2 weeks past your suggested delivery date.
Email: hello@dreamymoons.com.au
We will reply within 1-3 business days.
Please see our DreamyMoons Refund Policy.
DO YOU OFFER WHOLESALE?
I offer wholesale for most products. Please fill out Wholesale Inquiries form here.
DO YOU ACCEPT CUSTOM ORDERS / COMMISSIONS?
Most of the time, all of my time and energy is put into personal DreamyMoons art projects. So, unfortunately, most of the time I am unable to paint custom works. But - I do make exceptions.
Let me know what you have in mind and I will see if I can bring your vision to life.
What I need to know:
✦ Your vision - what you would like me to paint
✦ Colours used
✦ Your budget
✦ Timeline and due date
WHAT DO YOU USE TO CREATE YOUR ARTWORKS?
Watercolours, white ink, acrylics, gold ink, dried flowers from my garden, salt... I love experimenting with mediums and most of the time, in one artwork I use more than one medium. I love combining what works and what suits the mood of the painting.
For more design-based, rather than painting-based projects, such as my Affirmation Cards, I first draw the design on paper, then alter it digitally.